/* CoreDesk — identidade visual baseada na logomarca (azul-marinho + verde) */
:root {
    --navy:        #0B4381;
    --navy-900:    #072D57;
    --navy-700:    #0A3A70;
    --navy-100:    #E6EEF7;
    --green:       #07A33E;
    --green-700:   #058532;
    --green-100:   #E3F6EA;
    --orange:      #E06A12;
    --orange-100:  #FDEEE2;
    --red:         #C62828;
    --red-100:     #FDECEC;

    --bg:          #F2F5F9;
    --surface:     #FFFFFF;
    --border:      #DCE3EC;
    --text:        #1B2A3D;
    --muted:       #64748B;

    --radius:      10px;
    --shadow:      0 1px 2px rgba(11, 67, 129, .06), 0 4px 16px rgba(11, 67, 129, .06);
    --font:        'Source Sans 3', 'Segoe UI', system-ui, sans-serif;
    --font-title:  'Roboto Slab', Georgia, serif;
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body {
    font-family: var(--font);
    font-size: 15px;
    line-height: 1.5;
    color: var(--text);
    background: var(--bg);
}
a { color: var(--navy); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { font-family: var(--font-title); color: var(--navy); margin: 0 0 .5em; line-height: 1.2; }
h1 { font-size: 1.6rem; }
h2 { font-size: 1.2rem; }
small, .muted { color: var(--muted); }
.mono { font-variant-numeric: tabular-nums; }

/* ------------------------------------------------------------------ topo */
.topbar {
    background: var(--surface);
    border-bottom: 3px solid var(--green);
    position: sticky; top: 0; z-index: 20;
}
.topbar .wrap { display: flex; align-items: center; gap: 24px; height: 64px; }
.brand { display: flex; align-items: center; }
.brand svg, .brand img { height: 38px; width: auto; display: block; }
.nav { display: flex; gap: 4px; flex: 1; }
.nav a {
    padding: 8px 14px; border-radius: 8px; color: var(--navy-700); font-weight: 600;
}
.nav a:hover { background: var(--navy-100); text-decoration: none; }
.nav a.on { background: var(--navy); color: #fff; }
.user-menu { display: flex; align-items: center; gap: 10px; font-size: 14px; }
.user-menu .who { text-align: right; line-height: 1.2; }
.user-menu .who b { display: block; color: var(--navy); }
.avatar {
    width: 36px; height: 36px; border-radius: 50%;
    background: var(--navy); color: #fff; font-weight: 700; font-size: 13px;
    display: inline-flex; align-items: center; justify-content: center; flex: none;
}
.avatar.green { background: var(--green); }

.wrap { max-width: 1240px; margin: 0 auto; padding: 0 20px; }
main.wrap { padding-top: 24px; padding-bottom: 48px; }

/* ------------------------------------------------------------------ componentes */
.card {
    background: var(--surface); border: 1px solid var(--border);
    border-radius: var(--radius); box-shadow: var(--shadow);
}
.card-body { padding: 20px; }
.card-head {
    padding: 14px 20px; border-bottom: 1px solid var(--border);
    display: flex; align-items: center; justify-content: space-between; gap: 12px;
}
.card-head h2 { margin: 0; }

.btn {
    display: inline-flex; align-items: center; justify-content: center; gap: 6px;
    padding: 9px 16px; border-radius: 8px; border: 1px solid transparent;
    font: 600 14px var(--font); cursor: pointer; white-space: nowrap;
    background: var(--navy); color: #fff; text-decoration: none !important;
}
.btn:hover { background: var(--navy-900); }
.btn.green { background: var(--green); }
.btn.green:hover { background: var(--green-700); }
.btn.ghost { background: transparent; color: var(--navy); border-color: var(--border); }
.btn.ghost:hover { background: var(--navy-100); }
.btn.sm { padding: 5px 10px; font-size: 13px; }
.btn svg { width: 16px; height: 16px; }

label { display: block; font-weight: 600; font-size: 13px; color: var(--navy-700); margin-bottom: 4px; }
input[type=text], input[type=email], input[type=password], input[type=date], input[type=search], select, textarea {
    width: 100%; padding: 9px 12px; font: 15px var(--font); color: var(--text);
    background: #fff; border: 1px solid var(--border); border-radius: 8px;
}
input:focus, select:focus, textarea:focus {
    outline: none; border-color: var(--navy); box-shadow: 0 0 0 3px rgba(11, 67, 129, .15);
}
textarea { resize: vertical; min-height: 120px; }
.field { margin-bottom: 14px; }
.row { display: grid; gap: 14px; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); }
.check { display: inline-flex; align-items: center; gap: 8px; font-weight: 600; cursor: pointer; }
.check input { width: 18px; height: 18px; accent-color: var(--green); }

.alert { padding: 12px 16px; border-radius: 8px; margin-bottom: 16px; font-weight: 600; }
.alert.ok   { background: var(--green-100); color: var(--green-700); border: 1px solid #B5E5C6; }
.alert.erro { background: var(--red-100);   color: var(--red);       border: 1px solid #F3C1C1; }

/* status */
.badge {
    display: inline-block; padding: 3px 10px; border-radius: 999px;
    font-size: 12px; font-weight: 700; white-space: nowrap;
}
.badge.aguardando { background: var(--navy-100);   color: var(--navy); }
.badge.respondido { background: var(--orange-100); color: var(--orange); }
.badge.concluido  { background: var(--green-100);  color: var(--green-700); }
.badge.neutro     { background: #EEF1F5; color: var(--muted); }

/* ------------------------------------------------------------------ lista de tickets */
.page-head { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-bottom: 18px; flex-wrap: wrap; }
.page-head h1 { margin: 0; }

.tabs { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 14px; }
.tabs a {
    padding: 8px 14px; border-radius: 8px; background: var(--surface); border: 1px solid var(--border);
    font-weight: 600; color: var(--navy-700); display: inline-flex; gap: 8px; align-items: center;
}
.tabs a:hover { text-decoration: none; border-color: var(--navy); }
.tabs a.on { background: var(--navy); color: #fff; border-color: var(--navy); }
.tabs .n { background: rgba(0,0,0,.08); border-radius: 999px; padding: 0 8px; font-size: 12px; }
.tabs a.on .n { background: rgba(255,255,255,.2); }

.filters { display: flex; gap: 10px; flex-wrap: wrap; align-items: flex-end; padding: 14px 20px; border-bottom: 1px solid var(--border); }
.filters .field { margin: 0; min-width: 160px; flex: 1; }
.filters .field.grow { flex: 2; }

table.grid { width: 100%; border-collapse: collapse; }
.grid th {
    text-align: left; font-size: 12px; text-transform: uppercase; letter-spacing: .04em;
    color: #fff; background: var(--navy); padding: 10px 14px; white-space: nowrap;
}
.grid td { padding: 11px 14px; border-bottom: 1px solid var(--border); vertical-align: middle; }
.grid tbody tr { cursor: pointer; }
.grid tbody tr:hover td { background: #F7FAFD; }
.grid tr.minha-vez td { font-weight: 700; }
.grid tr.minha-vez td:first-child { box-shadow: inset 4px 0 0 var(--orange); }
.grid .sub { display: block; font-weight: 400; font-size: 13px; color: var(--muted); }
.table-scroll { overflow-x: auto; }
.empty { text-align: center; padding: 48px 20px; color: var(--muted); }

.pager { display: flex; gap: 6px; justify-content: flex-end; padding: 14px 20px; align-items: center; }
.pager a, .pager span { padding: 5px 11px; border-radius: 6px; border: 1px solid var(--border); font-size: 14px; }
.pager span.on { background: var(--navy); color: #fff; border-color: var(--navy); }

/* ------------------------------------------------------------------ ticket */
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 20px; align-items: start; }
.meta dl { margin: 0; display: grid; grid-template-columns: 110px 1fr; gap: 8px 10px; font-size: 14px; }
.meta dt { color: var(--muted); }
.meta dd { margin: 0; font-weight: 600; }
.meta form + form { margin-top: 14px; }

.timeline { list-style: none; margin: 0; padding: 20px; display: flex; flex-direction: column; gap: 16px; }
.msg { display: flex; gap: 12px; }
.msg .bubble {
    flex: 1; border: 1px solid var(--border); border-radius: var(--radius); background: #fff; overflow: hidden;
}
.msg .bubble header {
    display: flex; justify-content: space-between; gap: 10px; padding: 8px 14px;
    background: #F7F9FC; border-bottom: 1px solid var(--border); font-size: 13px;
}
.msg .bubble header b { color: var(--navy); }
.msg .bubble .txt { padding: 12px 14px; white-space: pre-wrap; word-wrap: break-word; }
.msg.staff .bubble { border-color: #B5E5C6; }
.msg.staff .bubble header { background: var(--green-100); }
.msg.staff .bubble header b { color: var(--green-700); }
.msg.sistema { justify-content: center; }
.msg.sistema span { font-size: 13px; color: var(--muted); background: #EEF1F5; padding: 4px 12px; border-radius: 999px; }
.anexos { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 14px 12px; }
.anexos a {
    display: inline-flex; gap: 6px; align-items: center; font-size: 13px; padding: 5px 10px;
    border: 1px dashed var(--border); border-radius: 6px; background: #FAFBFD;
}

.reply { padding: 20px; border-top: 1px solid var(--border); background: #FBFCFE; border-radius: 0 0 var(--radius) var(--radius); }
.reply-actions { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-top: 12px; flex-wrap: wrap; }
.file-btn { position: relative; overflow: hidden; }
.file-btn input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.file-list { font-size: 13px; color: var(--muted); }

.notice { padding: 14px 20px; background: var(--orange-100); color: #8A3E05; border-top: 1px solid #F6D3B8; font-weight: 600; }
.notice.ok { background: var(--green-100); color: var(--green-700); border-color: #B5E5C6; }

.stars { display: inline-flex; flex-direction: row-reverse; gap: 2px; }
.stars input { display: none; }
.stars label { font-size: 28px; color: #CBD5E1; cursor: pointer; margin: 0; line-height: 1; }
.stars input:checked ~ label, .stars label:hover, .stars label:hover ~ label { color: #F5B301; }
.stars-ro { color: #F5B301; letter-spacing: 2px; }

/* ------------------------------------------------------------------ modal */
dialog {
    border: 0; border-radius: var(--radius); padding: 0; width: min(760px, calc(100vw - 32px));
    box-shadow: 0 20px 60px rgba(7, 45, 87, .35);
}
dialog::backdrop { background: rgba(7, 45, 87, .45); }
dialog .card-head { background: var(--navy); color: #fff; border-radius: var(--radius) var(--radius) 0 0; }
dialog .card-head h2 { color: #fff; }
dialog .close { background: none; border: 0; color: #fff; font-size: 24px; cursor: pointer; line-height: 1; }
dialog .card-foot { padding: 14px 20px; border-top: 1px solid var(--border); display: flex; justify-content: space-between; align-items: center; gap: 10px; }

/* ------------------------------------------------------------------ admin */
.split { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 20px; align-items: start; }
.list-side a { display: flex; justify-content: space-between; padding: 10px 16px; border-bottom: 1px solid var(--border); color: var(--text); }
.list-side a.on { background: var(--navy-100); color: var(--navy); font-weight: 700; }
.inativo td { opacity: .5; }

/* ------------------------------------------------------------------ login */
.login-page {
    min-height: 100vh; display: grid; place-items: center; padding: 20px;
    background:
        radial-gradient(1200px 600px at 10% 0%, rgba(7, 163, 62, .12), transparent 60%),
        radial-gradient(900px 500px at 100% 100%, rgba(11, 67, 129, .18), transparent 60%),
        var(--bg);
}
.login-wrap { width: min(440px, 100%); }
.login-card { width: 100%; }
.login-card .brand { justify-content: center; padding: 28px 20px 8px; }
.login-card .brand svg, .login-card .brand img { height: 56px; }
.login-card .card-body { padding: 20px 28px 28px; }
.login-card .btn { width: 100%; padding: 11px; font-size: 15px; }
.login-foot { text-align: center; margin-top: 16px; font-size: 13px; color: var(--muted); }

footer.app-foot { text-align: center; font-size: 12px; color: var(--muted); padding: 0 0 24px; }

/* ------------------------------------------------------------------ responsivo */
@media (max-width: 960px) {
    .ticket-layout, .split { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
    .topbar .wrap { height: auto; flex-wrap: wrap; padding-top: 10px; padding-bottom: 10px; gap: 10px; }
    .brand { margin-right: auto; }
    .nav { order: 3; flex: 1 0 100%; overflow-x: auto; }
    .nav a { white-space: nowrap; }
    .user-menu .who { display: none; }
    .wrap { padding: 0 16px; }
    .grid .hide-sm { display: none; }
}
@media print {
    .topbar, .no-print { display: none !important; }
}